FAQ

Debit Card

• How to order Nebeus Debit Card

How to Get Started

• How to upload my new documents
• Available languages for the verification
• User identity verification (KYC)
• Login and password
• Bitcoin and our security policy

User account

• How do I change the information after the verification?
• What should I do if I lost my password or my Account was blocked?
• How to connect social network
• Nebeus Messenger
• How to write a message to the partner on the deal?
• How does the Nebeus Arbitration process work?

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Buy / Sell Bitcoin

• Buy Bitcoins
• Buy Bitcoin with Okpay
• Sell Bitcoin

Wallet Nebeus

• How to replenish your currency Wallet.
• How to withdraw money?
• How to make a Bitcoin transfer?
• Where can I find the history of my transactions?
• Where can I find my Bitcoin address?

Bitcoin Exchange

• Safe exchange – the guarantee of transactions execution
• The difference between the direct Bitcoin sale and the auction

Security

• How to verify that I am using the Nebeus website?

Loans Bitcoin

• What happens when you receive a loan offer.
• How to create a request for a loan?
• Where I can see my requests for a loan.
• What is a Bitcoin loan?
• How to repay a Loan?
• Types of loan

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