The goal of the Arbitration service is to solve disputable issues between Nebeus service users.
The main principles of operation are:
- minimization of dispute participants’ expenses for solving disputable issues
- minimization of time needed to settle a dispute
- maintaining respectable relations between the dispute participants
Filing a claim
The system employs several options of filing a claim depending on the type of the executed transaction. There is the “Claim” link inside the transaction interface; to file a claim you have to click on the link and indicate the reason in the launched form.
If the transaction is carried out with the Escrow service, the funds will remain on hold until the dispute is settled.
All claims examinations are free of charge for the process participants.